A good insurance recoveries company will have staff that all have a full understanding of the General Insurance Code of Conduct, Insurance Code of Practice and the Insurance Contracts Act. They can act as an extension of the insurance company’s claims team, complementing the whole process and making it streamlined. They can provide quick response times for the debtors and other stakeholders. They can provide relationship management between the debtor and the insurance company, acting as a liaison or “buffer” so the insurance company does not have to deal with potentially time-consuming calls and emails.
This can be one of the most time-consuming parts of the recovery process. Quite often, the at-fault parties will dispute either the quantum or liability, or both. We handle all disputes matters by asking for versions of events, getting witness statements, liaising with third party brokers, insurers, any other stakeholders that may be involved. Sometimes this process takes months, so we have a diary process that can look after these cases. we have a structured auto CRM, which will auto remind, auto update and structure things in a right way.